thefashionholic.com

TheFashionHolic.com believes in 100% customer satisfaction.

We strongly urge you to call or e-mail us with questions regarding the merchandise prior to placing an order.

If you are not 100% satisfied with your purchase, you may contact us within 3 days of receipt of merchandise and receive a store credit or a refund minus shipping charges.

The customer is responsible for all shipping charges.

The returned merchandise has to reach TheFashionHolic.com within 7 days of contact. No refunds after 7 days.

All items are inspected prior to shipment. Only merchandise that is in original packaging with all tags intact and in mint condition will be accepted. No refunds will be made if the product is damaged in any way, such as mistreatment of leather products (scratches, stains, etc), stains, worn, or used.

All returns must be in the original packaging and include the entire original document included in the shipment. We highly recommend insuring the return package, as we will not accept any damaged merchandise.

Items in the "Sales", and "Designer Consignment" category are FINAL SALES, no refunds or exchanges.

Please send your returns to:

TheFashionholic.com
256 S. Robertson Blvd ste 615
Beverly Hills, CA 90211

All correctly returned products will be credited as either a store credit or a refund to the original purchaser’s credit card excluding all applicable shipping costs. Once your package has been received at TheFashionholic.com, your refund will be processed in the original form of payment within five business days.

You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the refund request from TheFashionholic.com.

• Registering
• Shopping Online
• Tracking Your Order
• Shipping and Handling
• Returns and Exchanges
• Gift Services
• Contacting Us

Registering:

Simply click on my account and you will be provided with a direct link that will walk you through the process.

If you already have items in your cart and are ready to complete your order, simply click on checkout, and this will automatically direct you to our register page.

To make change to your account, log into your account, and click on Account Information located at the top of your account page. Make the necessary changes to your account, (i.e. email address, password, billing address, etc.) Scroll to the bottom of the page, and click on Submit

The changes you have made will now be saved to your profile.

Shopping Online:

Once you're done shopping, checking out is easy. You may always view the items you have added to your cart by clicking "may cart" link bar at the top of any page. You may also checkout by clicking on the "checkout" hyperlink located on any item detail page.

Once you are viewing the contents of your cart, you may adjust quantities in your cart by changing the number to the left of items, and then by clicking "recalculate" after all quantity adjustments have been made.

Thinking of removing items from your cart?

You may instead want to consider saving the items to your wish list for a future purchase. Items that you move to your wish list can later be moved back to your shopping cart, or you can send copies of your wish list to others in hopes of making your wishes come true. Please note, items added to your wish list do not ensure later availability. (You must login to use the wish list feature). You may always login by clicking log in on the menu bar at the top of any page.

Once you are ready to checkout with the items in your shopping cart, click on the checkout button in your shopping cart. You have the option to register to sign-up for a new account or checkout as a guest. If you have already registered with us before, simply sign-in using your email address and the password that you created for the account.

Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail.

Any changes will be reflected in your order total as well as your shipping confirmation.

We accept the following credit cards: Visa, Master Card, American Express, and Discover.

Our secure servers use advanced encryption and firewall technology to keep your personal information private. Our secure server layer (SSL) software completely encrypts the information you input so that it cannot be read as it travels over the Internet to our order management system. We have extremely strong security measures in place to protect against the loss, misuse, or alteration of your information while it is in our control.

TheFashionholic.com does not rent, trade, loan, or sell your personal information, or any other information that may identify you, to third parties. We are committed to protecting our customers' privacy. The information we collect is used solely to process your order and to enhance your shopping experience. We also monitor customer traffic patterns and site usage in order to help us refine the design and layout of the store.

Tracking Your Order:

You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped.

This confirmation will include the tracking number for your package. You may check the status of your order at anytime by visiting My Account on the menu bar at the top of any page.

Once you login to your account using your email address and password, click on Order History to view past orders and current orders that you have placed. From here you can determine when your order actually leaves TheFashionholic.com.

Shipping and Handling:

Orders placed Monday-Friday before 1 PM PST will begin processing that day, excluding holidays, and will ship within 2 business days pending availability and credit verification. All orders placed after 1 PM PST will begin processing the next business day, and ship within 48 hours.

Orders placed on Friday after 1 PM PST will begin processing on the following Monday. TheFashionholic.com will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification.

DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS.

**DUE TO THE HOLIDAY, ORDER SHIPPING WILL BE SUSPENDED FROM DECEMBER 24-28. NORMAL SHIPPING WILL RESUME ON MONDAY, DECEMBER 29.

International shipping charges are based on several factors, including total price of items, the weight of the package, and its destination. Shipping charges are generated using average shipping rates, and may also include fees for insurance and supply costs as appropriate. To determine the cost, please add your selected items to your cart and proceed to checkout. You will be able to view the shipping costs on the review page of the checkout process. This is the last page before finalizing your order. From this page you may either cancel or proceed with your order.

USPS Express Mail International provides delivery within 3-5 business days of dispatch. USPS Priority Mail International offers delivery service within 6-10 days of leaving TheFashionholic.com

Risk of loss and title for merchandise shipped internationally will pass to you upon our delivery to the carrier. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country; please contact your local customs office for further information. Additionally, when ordering from TheFashionholic.com, you are the importer and must comply with all laws and regulations of the destination country. You authorize us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance (on your behalf) any duties and taxes owed by you.

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international Customers and Customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Also, we may provide certain order, shipment, and product information, such as description, to our international carriers, and this information may be communicated by the carriers to customs authorities to facilitate customs clearance and comply with local laws.

If the order is a gift, the package is marked Gift, but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.

Refused Shipments - If you decide to refuse any shipments from TheFashionholic.com, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to TheFashionholic.com. This amount will be subtracted from your merchandise refund.

Returns and Exchanges:

TheFashionholic.com believes in 100% customer satisfaction. We strongly urge you to call or e-mail us with questions regarding the merchandise prior to placing an order.

If you are not 100% satisfied with your purchase, you may contact us within 3 days of receipt of merchandise and receive a store credit or a refund minus shipping charges. The customer is responsible for all shipping charges.

The returned merchandise has to reach TheFashionholic.com within 7 days of contact. No refunds after 7 days.

All items are inspected prior to shipment. Only merchandise that is in original packaging with all tags intact and in mint condition will be accepted. No refunds will be made if the product is damaged in any way, such as mistreatment of leather products (scratches, stains, etc), stains, worn, or used.

All returns must be in the original packaging and include the entire original document included in the shipment. We highly recommend insuring the return package, as we will not accept any damaged merchandise.

Items in the "Clearance" category are FINAL SALES, no refunds or exchanges.

Please send your returns to:
TheFashionholic.com 256 S. Robertson Blvd ste 615 Beverly Hills, CA 90211

All correctly returned products will be credited as either a store credit or a refund to the original purchases credit card excluding all applicable shipping costs. Once your package has been received at TheFashionholic.com, your refund will be processed in the original form of payment within five business days.

You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the refund request from TheFashionholic.com.

Gift Services:

TheFashionholic.com will gift box your order providing you select this option at the time of purchase. Gift wrap service is subject to a $4 charge, in addition to any other applicable shipping and handling fees. This gift service includes a white structured gift box and the item or items wrapped in tissue inside the box.

You are asked at checkout to include a gift message if you desire. This message is printed on a gift card, and included with the gift box. Gift certificates are available for purchase online. We offer gift certificates in the predetermined dollar amounts featured on our site.

You may add this item to your cart and proceed to checkout for purchase. Gift certificates are delivered using USPS, with no shipping charges or online. You may choose to have your gift certificate shipped using another shipping method at an additional cost.

To make a purchase using your gift certificate you must first register on our site. (see how do I register). At the checkout screen you will be able to enter your gift certificate number in the field Redeem your gift certificate.

This will deduct the full amount of the gift certificate from your order total. If your gift certificate is more than the total purchase, the total purchase amount will be deducted from your gift certificate, and you will be able to use the remaining amount for future purchases.

Contacting Us:

For help with orders, and general questions about TheFashionholic.com: service@thefashionholic.com